Shipping Policy

We are committed to delivering your order in a timely manner with good quality packaging. We ship throughout the week, except Sundays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. 

How long does it take for an order to arrive?

We strive to process the orders within 14 business days from the time you place the order. The shipping rates are calculated based on the weight of your order and your delivery location and will be notified to you upon processing the order. 

In the event of any unforeseen circumstances or delay in delivery, our customer care team will inform you about the updated estimated time of delivery.

Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if the product is received in a damaged condition?

If you have received the product in a damaged condition or the packaging is tampered with before delivery, please refuse to accept the package and return the package to the delivery person and are requested to make an unpacking video of the product received. Also, please inform us within 24 hours of receiving the product by calling our customer care at 

+91 913120473 or email us at info@clumsy.co.in . Kindly mention your Order # with an image of the damaged product and/or packaging.

We will personally ensure that the product is replaced and shipped to you promptly, provided you have followed the above steps. Please make sure that the original product tag and packing is intact when you send the product back to us. 

What if I would like to return my order?

We do not accept returns for reasons other than damaged products. Due to the nature of the products, we cannot offer exchanges or refunds for any other reasons. 

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at info@clumsy.co.in